Message center announcements
February 17, 2025 – February 23, 2025
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Microsoft OneDrive: We will remove the EEEU sharing permission from root web and default document library
MC1013464 | February 21 – Microsoft OneDrive will remove the EEEU sharing permission from the root web and default document library between April 10, 2025, and September 30, 2025, to prevent inadvertent data oversharing. Users, processes, and apps with direct permissions will retain access. No admin action is required; notify users and update documentation.
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Microsoft 365 Copilot app: Sway will retire from the “Create” tab
MC1013463 | February 21 – Sway will be retired from the “Create” tab in the Microsoft 365 Copilot app between March 24 and March 31, 2025, due to low usage. Users can still access Sway from the “Apps” section. No admin action is required, but notifying users and updating documentation is recommended.
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Upcoming Changes for M365 Copilot Chat with Link Safety
MC1013453 | February 21 – Upcoming changes to M365 Copilot Chat include integration with SafeLinks for URL protection, native time-of-click URL reputation checks, and the cessation of hyperlink redaction. Rollout begins in late March 2025 and completes by late May 2025. These updates enhance link security in chat responses.
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(Updated) Microsoft Search in Bing Deprecation
MC961557 | February 20 – Microsoft Search in Bing will be deprecated on March 31, 2025. Users should transition to Microsoft Search via Office.com, SharePoint Online, or Microsoft365.com. Edge for Business and Windows search box will continue to support work search with some changes. An FAQ will be available mid-January at a provided link.
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Microsoft OneNote: The “me@onenote” feature will retire; use “Send to OneNote” instead
MC1011145 | February 20 – Microsoft OneNote will retire the “me@onenote” feature on March 26, 2025, due to low usage. Users should use the “Send to OneNote” feature in Outlook instead. No admin action is required, but users should be informed and documentation updated accordingly.
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Microsoft OneNote: App-only authentication for OneNote Microsoft Graph APIs will retire
MC1011142 | February 20 – Microsoft OneNote will retire app-only authentication for Microsoft Graph APIs on March 31, 2025. Organizations using app-only tokens must switch to delegated authentication tokens to avoid unauthorized errors. This change aims to enhance data security. Transition steps and further details are provided in the message.
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Microsoft Viva Insights will be included in Microsoft 365 Copilot subscriptions
MC1009917 | February 19 – Microsoft Viva Insights will be included in Microsoft 365 Copilot subscriptions starting mid-March 2025. The minimum license threshold will increase from 10 to 50 for new tenants. The cohort analysis feature will be retired from the Copilot Dashboard but remain in advanced insights. No admin action is required before the rollout.
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Microsoft SharePoint Online: Search, eDiscovery, and DLP policies now enabled on files with custom permissions labels
MC1013467 | February 21 – Microsoft SharePoint Online now supports content search, Microsoft Purview eDiscovery, and Data Loss Prevention (DLP) policies on files with user-defined permission labels. This feature will roll out from mid-March 2025 to late April 2025. No admin action is required, but user notification and documentation updates are recommended.
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Microsoft Teams: Customize the location of notifications in Teams for the web
MC1013461 | February 21 – Microsoft Teams for the web will soon allow users to customize the placement of notifications on their screens, choosing from four options: bottom right, top right, bottom left, or top left. This feature will roll out in April 2025 and will be configurable in Teams settings. No admin action is required.
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Microsoft 365 admin center: New Microsoft Outlook for Windows usage report for Microsoft 365 apps
MC1013460 | February 21 – A new “Outlook for Windows migration progress” report will be available in the Microsoft 365 admin center starting early March 2025. This report will track the adoption of the new Outlook for Windows, requiring no admin action before rollout. Review configurations and notify users about the change.
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Microsoft Purview | Information Protection: On-demand classification of files in SharePoint and OneDrive for business
MC1013459 | February 21 – Microsoft Purview is introducing on-demand classification of files in SharePoint and OneDrive, allowing discovery and classification of sensitive historical data. This pay-as-you-go feature will roll out in public preview from late March to early April 2025 and be generally available by late June 2025. Admins can configure this feature, which will automatically apply relevant policies. No immediate action is required from admins before the rollout.
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Power Pages – Power Pages version 9.7.1.x Hotfix Release
MC1013403 | February 21 – Maintenance window start: February 26, 2025, at 6:00 PM UTC Maintenance window end: February 27, 2025, at 3:00 AM UTC This is a hotfix deployment of Power Pages version 9.7.1.x for Microsoft Dynamics 365. This deployment contains critical bug fixes, includes an updated website host and no solution update. Release notes for this release can be viewed here. How does this affect me? This release…
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(Updated) Microsoft Teams: New location sharing settings for emergency calls and other features
MC993226 | February 21 – Microsoft Teams will introduce new location sharing settings for emergency calls and other features, affecting Windows and Mac desktop versions (not VDI clients). Rollout begins in February 2025 for targeted release and mid-March 2025 for general availability. Users must grant location access at both OS and app levels for proper emergency call routing.
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(Updated) Microsoft Teams: Enable transcription policy by default
MC973519 | February 21 – Microsoft Teams will enable transcription by default for new tenants starting late February 2025, completing by late March 2025. Existing tenants with customized policies remain unaffected. This change aims to enhance AI feature usage and aligns with the default recording policy. No admin action is required before the rollout.
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(Updated) Microsoft Teams: Filter between active and archived teams in Shifts app schedules
MC974351 | February 21 – Microsoft Teams will soon introduce a dropdown filter in the Shifts app to switch between active and archived teams, reducing clutter. The rollout will start in late February 2025 and finish by late March 2025. No admin action is required, but notifying users and updating documentation is recommended.
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(Updated) Microsoft Teams: Automatic association of BYOD rooms and peripherals
MC950888 | February 21 – Microsoft Teams will automatically associate BYOD rooms and peripherals using meeting room invite data. The rollout starts mid-January 2025 for Targeted Release and late January 2025 for General Availability, completing by late March 2025. Users will benefit from auto selection of devices, shared display mode, speaker attribution, and more.
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(Updated) Mute with Windows Taskbar available in the new Microsoft Teams on Windows
MC709270 | February 21 – Mute with Windows Taskbar is now available in the new Microsoft Teams on Windows. You can mute/unmute audio by clicking the mic icon in the taskbar or pressing Windows logo key + Alt + K. The rollout will complete by mid-June 2024 for targeted release and by late March 2025 for worldwide release.
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(Updated) Microsoft Teams: Change background while recording on phone
MC718553 | February 21 – Users can now change their background or blur it while recording on Microsoft Teams using iOS devices. The rollout will begin in early May 2024 and complete by late March 2025. No action is needed, but informing users and updating documentation is recommended.
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(Updated) Microsoft Teams: View, download, and delete Microsoft OneDrive transcript files
MC726122 | February 21 – Microsoft Teams will standardize transcript storage to OneDrive, eliminating storage in Exchange Online. This update allows meeting organizers to delete all transcript copies directly from Teams and enables IT administrators to apply retention policies to OneDrive transcripts. Rollout begins June 2024, with completion by March 2025. No action is needed to prepare.
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(Updated) Microsoft Teams: Tenant-wide policy for permission to download meeting transcription
MC781595 | February 21 – Microsoft Teams will introduce a new tenant-wide policy to restrict permissions for downloading meeting transcripts stored in OneDrive. Admins can exempt specific security groups. Rollout starts in June 2024 and varies by release type, completing by March 2025. No admin action is required before the rollout.
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(Updated) Microsoft Teams: New skin tone settings and reactions
MC809602 | February 21 – Microsoft Teams is introducing new skin tone settings for emojis and reactions, allowing users to set their preferred skin tone in the app’s settings or emoji/reaction menu. The rollout will occur from late October 2024 to late March 2025, depending on the release group. No admin action is required.
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(Updated) Microsoft Teams admin center: Deploy frontline teams with flexible membership
MC883199 | February 21 – Admins will soon be able to deploy location-based frontline teams with automatic membership management and multiple team owners in the Microsoft Teams admin center. The rollout begins mid-October 2024 and completes by late March 2025. No admin action is required, but notifying users and updating documentation is recommended.
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(Updated) Microsoft Teams: Performance improvements for meetings in Chrome web browser for guests
MC894581 | February 21 – Anonymous users joining Microsoft Teams meetings in Chrome will see performance improvements. Rollout starts in November 2024 and completes by March 2025. Update internal documentation if necessary, though it’s not required since the change is for external users and doesn’t alter Teams’ appearance.
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(Updated) Microsoft Teams: Performance improvements for meetings in Edge web browser for guests
MC898391 | February 21 – Anonymous users joining Microsoft Teams meetings via Microsoft Edge for Business will experience faster performance improvements. Rollout starts in November 2024 for general availability and completes by March 2025 for GCC, GCC High, and DoD. No admin action is required.
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(Updated) Microsoft Teams: Stream Custom Agent and Bot Responses
MC918562 | February 21 – Custom engine agents and Teams bots can now stream responses like Microsoft Copilot, providing real-time updates and incremental response delivery. Rollout starts mid-November 2024 for Targeted Release and mid-December 2024 for General Availability, completing by late March 2025. Update training and documentation as needed.
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(Updated) Microsoft Teams: Private moderator replies to individual attendees
MC952893 | February 21 – A new Microsoft Teams feature allows moderators to privately respond to attendee questions during events. This feature will roll out from late January to late March 2025. Moderators can enable or disable it in Q&A settings. Notify meeting organizers about this update. More details will be in the Q&A documentation.
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(Updated) Microsoft Purview | Insider Risk Management: New scenario-based policy templates
MC937158 | February 21 – Microsoft Purview’s Insider Risk Management is introducing two new quick policy templates for Crown jewel protection and Email exfiltration, available from late February 2025. Existing templates for Data leak and Data theft remain. Admins can configure these policies with minimal setup. No action is required before rollout.
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(Updated) Microsoft Teams: New transcription policies for town halls and webinars
MC971031 | February 21 – New transcription policies for Microsoft Teams town halls and webinars will allow finer control over transcriptions. The rollout begins early April 2025 and completes by mid-April 2025. Admins can configure policies using the Teams admin center or PowerShell commands. Current configurations should be reviewed and updated accordingly.
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(Updated) Microsoft Purview | Data Loss Prevention: Network share coverage and exclusion support on Mac endpoints
MC911624 | February 21 – Microsoft Purview Data Loss Prevention will now protect sensitive data in network shares and mapped network drives on Mac endpoints. The rollout timeline has been updated: Public Preview in early March 2025 and General Availability in early April 2025. Configure DLP policies and exclusions via the Microsoft Purview compliance portal.
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(Updated) Microsoft Outlook for iOS and Android: Updated feedback policies
MC958891 | February 21 – Updated feedback policies for Outlook mobile on iOS and Android will roll out from late January 2025 to early March 2025. The new behavior will align with current documentation, allowing users to include log files and content samples when feedback is submitted if the policy is not configured. No admin action is required.
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Microsoft Purview | Endpoint Data Loss Prevention: New Allow and Off modes for each activity
MC1012244 | February 21 – Microsoft Purview Endpoint DLP is adding two new modes, “Off” and “Allow,” to the existing “Audit only,” “Block,” and “Block with override” options. The rollout will occur in March 2025. These modes will be available by default, and prerequisites include specific Defender Antimalware client versions. No admin action is required before the rollout.
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(Updated) Microsoft Teams: File open preferences will extend to more Microsoft 365 apps
MC967240 | February 20 – Users will soon be able to set preferences for opening Microsoft Word, Excel, and PowerPoint files from Teams, extending this feature to other Microsoft 365 apps like classic Outlook. The rollout begins in April 2025 and will complete by late April 2025. No admin action is required.
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(Updated) Microsoft Teams: Share files faster in Chat and channels
MC998511 | February 20 – Microsoft Teams will soon allow users to share files from Chat conversations, Chat Shared tabs, or channel posts to 1:1 chats, group chats, or channels more efficiently. The rollout starts in early April 2025 for targeted release and mid-April 2025 for general availability, completing by early May 2025. No admin action is required.
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(Updated) Microsoft Teams: Access chats while sharing a screen
MC1006624 | February 20 – Microsoft Teams will soon add a control to the meeting presenter toolbar for easier access to meeting chats while sharing a screen. Rollout for Windows and Mac desktops starts mid-April 2025 for Targeted Release and mid-May 2025 for General Availability. No admin action is required.
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(Updated) Microsoft Copilot: File summary in Microsoft Teams chat
MC1003344 | February 20 – Users will be able to summarize Word and PDF files in Microsoft Teams chats using the “Summarize for me” feature in Microsoft Copilot, starting in April 2025. This feature respects file security policies and requires a Microsoft 365 Copilot license. The rollout will occur automatically with no admin action needed.
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(Updated) Microsoft SharePoint: Updates to font management capabilities
MC915485 | February 20 – Microsoft is updating SharePoint and Viva Connections with new font management capabilities, including hiding Microsoft font packages, applying font packages in site templates, and new PowerShell commands. Rollout begins mid-October 2024, completing by late February 2025. No admin action is required, but user notification and documentation updates are recommended.
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(Updated) Microsoft Teams: Microsoft Edge links on MacOS will seamlessly open
MC910981 | February 20 – Microsoft Teams will soon open links in Microsoft Edge on MacOS, matching the authenticated profile for a seamless experience. Rollout starts late October 2024 and completes by late February 2025. Admins can control this feature via policy. No immediate action required, but review configurations and notify users.
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(Updated) Microsoft Outlook for iOS and Android: Minimize the compose window to multitask in the Outlook app
MC946791 | February 20 – Updated February 19, 2025: We have updated the rollout timeline below. Thank you for your patience.Coming soon for Microsoft Outlook for iOS and Android: Minimize draft emails and quickly access them again from the message list or calendar view. This message is associated with Microsoft 365 Roadmap ID 470304.
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(Updated) Microsoft Teams: New recording policies for town halls and webinars
MC971032 | February 20 – New admin policies in Microsoft Teams will separately govern the recording behavior for town halls and webinars, starting early April 2025. Organizations should update default recording policies using PowerShell before the rollout and can use the Teams admin center or PowerShell afterward. Review and notify users of the changes.
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(Updated) New Outlook for Windows and Web: Outlook Newsletters
MC1009916 | February 20 – Newsletters in Outlook for Windows and Web will allow users to create, distribute, and track internal email newsletters. The rollout begins in mid-February 2025 for Public Preview and August 2025 for General Availability. Access is controlled by OwaMailboxPolicy and requires configuration. Additional details and updates are provided.
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(Updated) Update to Get-CsPhoneNumberAssignment
MC950880 | February 20 – The Get-CsPhoneNumberAssignment cmdlet page size limit will be updated to a maximum of 1,000 numbers per query. The rollout will begin in early February 2025 and complete by late February 2025. Requests exceeding this limit will result in a “Bad request” starting January 6, 2025.
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Power Pages version 9.7.2.x Early Upgrade Release
MC1011659 | February 20 – Maintenance window start: February 22, 2025, at 6:00 PM UTC Maintenance window end: February 23, 2025, at 3:00 AM UTC This is the early upgrade deployment of Power Pages version 9.7.2.x for Microsoft Dynamics 365. This deployment includes an updated website host and no solution update. This release contains fixes for issues reported by customers as well as performance and security updates. Release notes for this release can be viewed…
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Microsoft Teams: Updates to the Teams system tray icon and menu
MC1011152 | February 20 – Microsoft Teams is updating its Windows system tray icon and menu for easier use, starting in March 2025. Changes include displaying current presence status, removing the “Open” option, and consolidating icons for personal and work accounts. No action is required from users or admins.
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Microsoft Teams: Updated permissions section in the Microsoft Teams app details page
MC1011151 | February 20 – Microsoft Teams is updating the Permissions section in the app details page, making it easier to understand data access. The update includes an “Expand All” button and will roll out globally from mid to late March 2025. No admin action is required, but user notification and documentation updates are recommended.
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Microsoft Teams: Ratings and reviews for apps within outlook.com and office.com
MC1011150 | February 20 – Ratings and reviews for apps in outlook.com and office.com will be visible in Microsoft Teams starting late February 2025 for Targeted Release and early March 2025 for General Availability. No admin action is required, but notifying users and updating documentation is recommended.
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Microsoft Entra: New built-in Viva Glint Tenant Administrator role
MC1011149 | February 20 – Microsoft is introducing the Viva Glint Tenant Administrator role in Microsoft Entra, allowing admins to manage Viva Glint settings without needing Global or User Admin privileges. The rollout will occur from late March to early April 2025. Admins should review the role’s documentation, assess current roles, and communicate changes to staff.
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Microsoft Purview | Insider Risk Management: Increasing policy template limits
MC1011148 | February 20 – Microsoft Purview | Insider Risk Management will increase policy creation limits from 20 policies per template to a maximum of 100 overall active policies. The rollout will start in mid-March 2025 for Public Preview and early July 2025 for General Availability. No admin action is required.
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Microsoft Outlook for iOS and Android: Microsoft 365 (Office) app is now the Microsoft 365 Copilot app
MC1011141 | February 20 – Microsoft 365 (Office) app is now the Microsoft 365 Copilot app. Changes in the Microsoft Outlook apps for iOS and Android will occur in March 2025, including a new icon for Microsoft accounts. No admin action is required, but users should be notified. Learn more [here](https://support.microsoft.com/office/the-microsoft-365-app-transition-to-the-microsoft-365-copilot-app-22eac811-08d6-4df3-92dd-77f193e354a5).
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(Updated) Microsoft Defender: Changes to Defender for Cloud Apps alerts
MC992217 | February 19 – Microsoft Defender for Cloud Apps will update alert sources to provide more precise information, starting in March 2025. This change affects new alerts only and will be reflected in various systems and APIs. Administrators should update custom rules and notify users. No admin action is required before the rollout.
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(Updated) Outlook Folder Recursive Search
MC690179 | February 19 – The Outlook Folder Recursive Search feature has been canceled. It was intended to allow searches within sub-folders. The rollout, initially planned for late November 2024 to late December 2024, was rescheduled to late February 2025 to late March 2025. Refer to Microsoft 365 Roadmap ID 151025 for details.
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(Updated) Yammer Rebranding to Viva Engage Domain Migration Update
MC679739 | February 19 – Yammer is rebranding to Viva Engage, with web and email domain changes. The web domain change occurred from late March to mid-April 2024. The email domain change timeline will be communicated later. Admins should review and update configurations, bookmarks, and rules. Users need to reinstall PWAs and re-enable desktop notifications.
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(Updated) Microsoft Outlook for iOS/Android: New reporting buttons integrated with Microsoft Defender for Office 365
MC960818 | February 19 – Outlook for iOS/Android is getting new reporting buttons, allowing users to report emails as phishing, junk, or not junk. Admins can customize these buttons and their behavior through the Microsoft 365 Defender portal. The rollout began in December 2024 and will complete by February 2025. No admin action is required before the rollout.
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(Updated) Microsoft Outlook: New user setting to include a comma in recipient’s contact name
MC981634 | February 19 – Outlook users will soon have the option to include a comma in a recipient’s contact name, useful for “Last name, First name” formats. This setting will be user-adjustable in Outlook’s “Compose and reply” settings. Rollout begins mid-March 2025 for Targeted Release and mid-April 2025 for General Availability. No admin action is required for the rollout. Microsoft 365 Roadmap ID 470020.
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Microsoft Copilot in Edge: New contextual features like page summary on Microsoft 365 Copilot Business Chat “Work” tab
MC966641 | February 19 – Starting mid-March 2025, Microsoft Copilot in Edge will add page summarization and contextual queries to the Work tab in Microsoft 365 Copilot Business Chat. Users will need a Copilot license to access these features, which can be managed by admins using the EdgeEntraCopilotPageContext policy. Rollout completion is expected by late March 2025.
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Power Platform – Create and Use Power Fx Functions Public preview
MC1010682 | February 19 – We are introducing the public preview for Create and Use Power Fx Functions in Power Platform. This preview will streamline the process for creating business logic as Power Fx functions and will be available starting February 21, 2025.How does this affect me?Previously, you were able to create business logic using the low-code instant plugins or using custom classes compiled in .Net framework. With the new public preview, you will now be able to create this business logic as…
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(Updated) Microsoft Viva: A new reactions design in Viva Engage
MC892641 | February 19 – Microsoft Viva Engage is introducing a new reactions design in conversation cards, rolling out from early October 2024 to late June 2025. This update will appear in Viva Engage web, Microsoft Teams, Outlook apps, and interactive emails, with no admin action required.
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(Updated) Microsoft Outlook name change: “Outlook (new)” on Windows will change to “Outlook”
MC981624 | February 19 – The new Microsoft Outlook for Windows will be renamed from “Outlook (new)” to “Outlook” starting mid-February 2025, with the rollout expected to complete by late February. This follows the addition of “(classic)” to the original Outlook version. No action is required from admins, but user notification is advised.
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Microsoft Viva Insights: New “Brokers of Information flow” insights category available for Change Management template
MC1009934 | February 19 – Microsoft Viva Insights is introducing a new “Brokers of Information flow” insights category in the Change Management template, highlighting key employee groups that disseminate information. This feature will roll out globally from mid to late February 2025. No admin action is required, but user notification and documentation updates are recommended.
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Microsoft Teams: Add CVI (Cloud Video Interop) coordinates to town hall and webinar invitations
MC1009932 | February 19 – Meeting organizers and schedulers will soon be able to add CVI (Cloud Video Interop) coordinates to Microsoft Teams town hall and webinar invitations, allowing non-Teams users to join using third-party teleconferencing devices. This feature will roll out in March 2025 and will be available by default. No admin action is required.
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Microsoft Teams: Distinguish invites among Attendee, Presenter, and Co-organizer emails
MC1009930 | February 19 – Microsoft Teams will separate event invite emails based on participant roles (Attendee, Presenter, Co-organizer). This feature will roll out in March 2025, with no admin action required. Organizers can maintain separate invites for attendees. Notify users and update documentation accordingly.
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Microsoft Teams: Join town halls using dial-in options and join codes available in email invites
MC1009929 | February 19 – Microsoft Teams town halls will soon include dial-in options and join codes in email invites. This feature will roll out in March 2025 for general availability and in April 2025 for GCC. No admin action is required, but user notification and documentation updates are recommended.
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Microsoft OneNote Copilot Chat is coming to Microsoft OneNote for the web and Microsoft OneNote in Teams
MC1009928 | February 19 – Microsoft OneNote Copilot Chat will be available in OneNote for the web and OneNote in Teams starting February 2025, completing by late March 2025. It requires a Microsoft 365 Copilot license and will be enabled by default. No action is needed, but you may notify users and update documentation.
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Microsoft Teams: User setting to optimize battery life in older Bluetooth headsets for the Walkie Talkie app for Android
MC1009927 | February 19 – New user Connection Settings for headset microphones in the Walkie Talkie app on Microsoft Teams for Android will optimize battery life for older Bluetooth headsets by allowing them to disconnect after inactivity. This feature will roll out in March 2025. No admin action is required. More details at Microsoft 365 Roadmap ID 476733.
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Microsoft Teams admin center highlights additional security and compliance information available for apps
MC1009926 | February 19 – Microsoft Teams admin center will now display security and compliance information for apps directly on their detail pages. Admins can view data security assessments, vulnerability scans, and certification statuses. This feature will roll out from late February to mid-March 2025, requiring no action from admins.
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Microsoft Defender for Office 365: Create allow entries directly in the Tenant Allow/Block List
MC1009923 | February 19 – Microsoft Defender for Office 365 will soon allow creating allow entries for domains, addresses, and URLs directly from the Tenant Allow/Block Lists page. This feature will roll out in mid-March 2025 and will not impact current entries. No admin action is required for this update.
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(Updated) Microsoft Word, Excel, PowerPoint: Protect sensitive files with dynamic watermarking
MC833890 | February 18 – Microsoft 365 is rolling out dynamic watermarking for Word, Excel, and PowerPoint to protect sensitive files, with a current issue causing access errors. Public Preview begins mid-July 2024, with General Availability starting mid-January 2025. Admins need to configure this feature post-rollout.
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Microsoft Viva: Feature Access Management will support the AI admin role
MC1005508 | February 18 – Microsoft Viva’s Feature Access Management will support the AI admin role starting mid-February 2025. AI admins can manage Copilot features without extensive Global admin permissions. This includes current and future Copilot features in Viva. No admin action is required for the rollout. More details are available [here](https://learn.microsoft.com/viva/feature-access-management).
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60-day reminder: Deprecation of WSUS driver synchronization
MC1009583 | February 18 – If you’re using driver synchronization updates via Windows Server Update Services (WSUS), prepare for change. This service is scheduled for deprecation on April 18, 2025. For on-premises contexts, drivers will be available on the Microsoft Update catalog, but you won’t be able to import them into WSUS. You’ll need to use any of the available alternative solutions, such as…
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Copilot Studio – Removal of the ‘New Analytics’ toggle on the Analytics page in Custom copilot agents
MC1008779 | February 17 – On February 20, 2025, the ‘New Analytics’ toggle on Analytics page for custom copilot agents will be removed and the new analytics page in Copilot Studio will be the default experience for users. The new analytics page that was introduced in November 2024 includes key improvements such as new metrics and analytics for actions and knowledge sources, improved agent performance, and a modern experience. In addition, the new analytics page offers full geographic support and will be…
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