Message center announcements
October 13, 2025 – October 19, 2025
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Introducing Image Search in Microsoft Teams
MC1174858 | October 18 – Microsoft Teams now supports image search in chats and channels, showing results by message content, sender, and location. Features include image suggestions in Autosuggest, an Images filter, and a Search Results Page with context and a carousel view. Rollout occurs November–December 2025 across all environments.
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Update to inline image representation in Outlook on the web and new Outlook for Windows
MC1174855 | October 18 – Starting November 15, 2025, Outlook on the web and new Outlook for Windows will update inline image handling by replacing tokenized URLs with content IDs (cid) in the HTML. Add-ins must update parsing logic to use content IDs and new APIs to correlate and retrieve inline images securely.
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(Updated) Microsoft Teams: Rule-based enablement of Microsoft 365 third-party apps in the Teams admin center
MC1085133 | October 17 – Microsoft Teams will enable rule-based management of Microsoft 365 certified third-party apps via org-wide settings in the Teams admin center, allowing admins to control app availability based on permissions and publishers. Rollout begins early December 2025, with no admin action required; the feature is disabled by default.
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(Updated) Microsoft 365 Copilot can generate an audio overview of documents, meetings, and files
MC1061100 | October 17 – Microsoft 365 Copilot can generate podcast-style audio overviews of documents, meetings, and files in OneDrive, Teams, Word, and Copilot Notebooks starting May 2025 (English only). Users can customize speaker style and length. Features roll out through 2025 and require a Copilot license.
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(Updated) Entra ID: Upcoming changes to support passkey profiles in the authentication methods policy (preview)
MC1097225 | October 15 – In November 2025, Microsoft Entra ID will support passkey profiles in public preview, enabling group-based passkey configurations and new API schema changes. Rollout occurs worldwide early November to December and mid-November to mid-December for GCC environments. No admin action is needed before rollout.
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Windows 10 has reached end of support
MC1172447 | October 14 – Today, October 14, 2025, Windows 10 has reached end of support*. The October 2025 monthly security update is the final update available for the last supported versions: Windows 10, version 22H2 (Home,…
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The October 2025 Windows security update is now available
MC1172445 | October 14 – The October 2025 security update is now available for all supported versions of Windows. We recommend that you install these updates promptly. For more information about the contents of this update, see the release notes, which are easily accessible from theWindows 11 andWindows…
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(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard
MC1166852 | October 13 – Microsoft Viva Copilot Analytics introduces a new Agent Dashboard for detailed insights on agent adoption and Copilot credit usage. Rolling out from November 2025 (preview) to February 2026 (general availability), it targets organizations with 50+ Copilot licenses, enhancing adoption tracking and management within Viva Insights.
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Retiring the “Refresh all on page” button in OneNote Meeting Details pane by end of 2025
MC1171847 | October 13 – The “Refresh all on page” button in OneNote’s Meeting Details pane will be retired between November 15 and December 15, 2025. Users can update meeting info by selecting the meeting again from the right pane. No admin action is needed; notify users and update documentation accordingly.
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(Updated) Streamlined file preview experience in Microsoft 365 Copilot app for iOS
MC1136042 | October 13 – Microsoft 365 Copilot app for iOS will shift to AI-powered file previews and chat for Word, Excel, and PowerPoint, directing editing to standalone apps. File management will move to OneDrive. Rollout begins September 2025 with phased updates for iPhone and iPad. Organizations should prepare users and update training accordingly.
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Power Automate – Reference previous prompts in Copilot for Power Automate desktop
MC1175628 | October 19 – We are announcing the ability to reference previous prompts in Copilot for Power Automate desktop in Power Automate. This feature will reach general availability on November 17, 2025. How does this affect me? This feature enables you to reference prior prompts in the same conversation, which eliminates repetitive input and makes automation creation more intuitive and efficient. The key benefits of this feature include: Contextual Understanding: Copilot retains…
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Power Apps – Create offline profiles in the maker studio for Canvas apps
MC1171647 | October 18 – We are announcing the ability to create offline profiles in the maker studio for Canvas apps in Power Apps. This feature will reach general availability on November 26, 2025.How does this affect me?This feature allows makers to create offline profiles for canvas mobile apps without needing to switch between Power Apps Studio and the Power Platform admin center. All app types get the latest updates that sync controls and improve the user experience.Makers can create…
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Dynamics 365 Contact Center – Historical analytics – Enable Intent group and agent group-based metrics and dimensions
MC1175088 | October 18 – We are announcing the ability to enable intent group and agent group-based metrics and dimensions for Contact Center historical analytics in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enhances the following reporting capabilities: Queue and User Group Metrics: Display of metrics based on both Queue and User group, providing a dual perspective on performance. This…
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Microsoft 365 admin center: Capacity pack support for SharePoint agent and Copilot tuning
MC1174857 | October 18 – Microsoft 365 admin center will introduce Capacity Pack support for SharePoint Agents and Copilot Tuning in late October 2025, allowing prepaid message bundles to manage costs before pay-as-you-go charges. Admins can allocate packs, monitor usage in PPAC, and control environments via Entra ID. No prior action needed.
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Microsoft 365 Copilot: Session persistence enhancement for Copilot chat
MC1174856 | October 18 – Microsoft 365 Copilot chat will preserve conversations by creating session entries in the navigation pane when a prompt is submitted, allowing users to return without losing progress. This update rolls out globally from October to November 2025, requires no admin action, and improves chat continuity.
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(Updated) Immersive events in Microsoft Teams is available in public preview
MC1123552 | October 17 – Immersive events in Microsoft Teams, now in public preview, enable interactive virtual experiences with avatars in customizable 3D spaces. Organizers with Teams Premium or Mesh Trial licenses can schedule events for up to 300 attendees, who can join without a Teams license. General availability is November 14, 2025.
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(Updated) Build SharePoint automations with Workflows—now aligned with the Teams experience
MC1138798 | October 17 – SharePoint introduces a new Workflows experience aligned with Teams, powered by Power Automate, simplifying automation across Microsoft 365. It features a streamlined interface, template library, natural language flow creation, and a Madlib-style editor. Rollout begins mid-November 2025, with no admin action required. Existing workflows remain unaffected.
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(Updated) Planned Maintenance for Rule priority in Data Loss Prevention
MC1127221 | October 17 – Planned maintenance for Data Loss Prevention (DLP) from September 1, 2025, to March 30, 2026, will fix rule priority mismatches without changing rule content. Updates may affect “Last modified” fields. Maintenance occurs outside standard business hours to minimize disruption.
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(Updated) New Feature: Account Manager in Outlook for Windows
MC1129718 | October 17 – Outlook for Windows will introduce a new Account Manager starting December 2025, showing profile pictures, enabling account switching, and providing quick access to account details. The feature is on by default, requires no admin setup, and aims to enhance user productivity with a familiar experience.
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(Updated) Microsoft Loop – Departed User Content Workflows for User-Owned Loop workspaces
MC929014 | October 17 – Starting January 2026, admins can manage retention and deletion workflows for user-owned Microsoft Loop workspaces when users leave, including granting temporary access to save data. The rollout will complete by late January 2026, with no preparation needed from organizations.
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(Updated) Microsoft Teams: Improved organization chart in Profile Card (Desktop, Mac, Web)
MC1151242 | October 17 – Microsoft Teams is enhancing the organization chart in the Profile Card on Desktop, Mac, and Web with improved UI, easier navigation, and fewer clicks. Rollout starts December 2025 (Targeted Release) and January 2026 (General Availability). The feature is enabled by default and requires no admin action.
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(Updated) New in Teams – open channels in dedicated windows
MC1162964 | October 17 – Microsoft Teams will allow users to open channels in separate windows for better multitasking, rolling out worldwide from late October to November 2025. This feature is enabled by default for all desktop users, requires no admin action, and does not affect existing policies or compliance.
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(Updated) New policy setting to require explicit consent for recording and transcription in Teams 1:1 calls
MC1163766 | October 17 – Microsoft Teams will require explicit consent before recording or transcribing 1:1 VoIP calls, enhancing privacy and user control. This feature, off by default, can be enabled by admins and excludes PSTN users (auto-consented). Rollout begins December 2025, with training and policy updates recommended.
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(Updated) Microsoft Teams: AI workflows powered by Microsoft 365 Copilot
MC1147389 | October 17 – AI Workflows in the Teams Workflows app use Microsoft 365 Copilot to automate tasks via scheduled prompts and templates, available to licensed users. Rolling out late 2025 to early 2026, the feature is off by default and requires enabling the Workflows app in Teams. Admin controls allow disabling it.
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(Updated) Introducing the New Workflows Experience in Microsoft Teams
MC1121517 | October 17 – Microsoft Teams is introducing a redesigned Workflows experience powered by Power Automate, launching in public preview in September 2025 and worldwide in January 2026. It features a streamlined interface, natural language automation, and a new template library, improving usability without impacting existing workflows or compliance.
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(Updated) Microsoft Copilot (Microsoft 365): Use Copilot with OneDrive files in File Explorer and Activity Center
MC1155433 | October 17 – Microsoft 365 Copilot is integrated into Windows File Explorer and OneDrive Activity Center, allowing users to summarize documents, generate FAQs, compare files, and ask questions about OneDrive files. The feature rolls out globally by mid-November 2025, is on by default, and requires no admin setup.
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(Updated) Microsoft Purview compliance portal: Insider Risk Management user analytics
MC1045212 | October 17 – Microsoft Purview Insider Risk Management is rolling out a user analytics feature by late January 2026, providing analysts with insider risk summaries across Microsoft Defender, Data Loss Prevention, and Communication Compliance. Insider Risk admins can enable or opt-out of this feature and must ensure data sharing is enabled.
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(Updated) Microsoft Edge: Primary work profile will open external links by default
MC1104313 | October 17 – Microsoft Edge will default to opening external links with the Primary work profile for users signed in with Microsoft Entra ID, starting late August 2025. This change affects Windows, macOS, and Linux users differently and can be managed with the `EdgeOpenExternalLinksWithPrimaryWorkProfileEnabled` policy. No admin action is required before the rollout.
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(Updated) New request and approval experience for Microsoft agents in the Microsoft 365 admin center
MC1134738 | October 17 – Microsoft 365 is introducing a new request and approval experience for Microsoft-built agents in the admin center, allowing centralized management of access requests via the Copilot > Agents & connectors page. Rollout starts late October 2025 and completes mid-November 2025, with no setup required.
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(Updated) Microsoft Teams: Choose to hide inactive channels
MC1141958 | October 17 – Microsoft Teams will offer users opt-in suggestions to hide inactive channels, showing last visit dates to help decide. Users can toggle this feature in Settings or hide channels manually anytime. The rollout starts January 2026, with no admin action required. Users with 25 or fewer channels won’t get suggestions.
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(Updated) Microsoft Teams: Hiding inactive channels
MC804771 | October 17 – Microsoft Teams will offer opt-in automated suggestions to hide inactive channels, showing users when they last visited. Users can review and choose to hide channels or opt out via settings. The feature is in targeted release now and will roll out globally in January 2026.
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(Updated) Microsoft Outlook: New third-party enriched properties available for customizing profile cards
MC1158902 | October 17 – Microsoft is rolling out new customizable profile card properties—Role, Division, Employee ID, Employee Number, and Cost Center—sourced from Microsoft Entra ID or external HR systems via Microsoft Graph connectors. These hidden-by-default properties can be enabled by admins in the Microsoft 365 admin center starting mid-November 2025.
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(Updated) Microsoft Teams Premium: SMS support expands to Australia
MC1113668 | October 17 – Microsoft Teams Premium will expand SMS appointment notifications to support Australian phone numbers starting late July 2025, completing by November 2025. This feature requires a Teams Premium license, involves no changes to SMS functionality, and requires no admin action, though user notification and documentation updates are recommended.
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Upcoming Changes to Entra Identity Protection Alert Settings in Defender XDR
MC1173932 | October 16 – Starting October 22, 2025, Microsoft Defender XDR will offer enhanced alert configuration for Entra ID Protection, allowing admins to filter alerts by risk level (High only, High + Medium, or All). The default will change to High risk alerts only, reducing alert volume and improving clarity.
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Copilot Pages: New feature—M365 Copilot Chat can now answer questions about the currently open page
MC1173931 | October 16 – M365 Copilot Chat will soon answer questions about the currently open Copilot Pages content, enhancing workflow with side-by-side Chat. Rolling out worldwide from October to November 2025, the feature is on by default, respects existing policies, and requires no compliance changes.
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Microsoft SharePoint and OneDrive: General availability of tenant rename with no scale limitations
MC1173930 | October 16 – SharePoint Online Tenant Rename is now generally available without site count limits, enabling domain name changes for all tenants starting October 16, 2025. It supports business continuity, Microsoft 365 integrations, and requires SAM licenses for tenants with over 10,000 sites. Vanity domains and Multi-Geo are unsupported.
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Microsoft OneDrive: floating Copilot button simplifies Copilot discovery
MC1173929 | October 16 – OneDrive will introduce a floating Copilot button starting October 15, 2025, providing quick access to AI-powered file actions like summarizing and comparing documents. Enabled by default for eligible users, it streamlines navigation and offers contextual recommendations within the OneDrive web interface.
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Audio-only recording now available in Microsoft Teams
MC1173926 | October 16 – Microsoft Teams will introduce audio-only recording for meetings and calls starting early October 2025, allowing users to record just audio while keeping cameras on. This feature requires no admin setup, maintains current policies, and enhances privacy without compliance impact. No user action is needed.
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Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence
MC1173913 | October 16 – We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general availability on November 15, 2025.How does this affect me?With this release, when supervisors use the “Assign To” option on the case form to assign a case to a representative, the presence and capacity of the service representative will be validated and…
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Power Platform – Enable 3rd-party providers to build and publish agent-ready connectors
MC1173912 | October 16 – We are announcing the ability to enable 3rd-party providers to build and publish agent-ready connectors for Microsoft Copilot Studio in Partner Center for Power Platform. This feature will reach general availability on November 15, 2025. How does this affect me? This feature allows independent software vendors (ISVs) to develop a low-code AI ecosystem containing Power Platform connectors that can be extended with Copilot agents and flow templates for various business…
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(Updated) New Microsoft Outlook for Windows and Outlook on the web: Optimized hover actions in the message list
MC1041465 | October 16 – Hover actions in the message list for new Outlook on Windows and web will move to the Sender/From column to save space and reduce mouse travel. A one-time shortcut will allow users to set hover actions. Rollout starts mid-July 2025, requiring no admin action but user notification is advised.
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(Updated) Microsoft Places: Built in Admin roles support
MC1108847 | October 16 – Microsoft Places will support Role-Based Access Control (RBAC) via Exchange Online and Microsoft Entra starting September 2025, enabling centralized and delegated management through built-in admin roles for Places, building, and desk administrators. This decentralizes management, reduces IT overhead, and aligns access with real-world roles.
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Viva Insights web app: Behavioral insights control
MC1173209 | October 16 – Starting mid-November 2025, Viva Insights will disable Behavioral insights by default for new and some existing customers, focusing on Copilot and AI agent analytics. Admins can enable or disable Behavioral insights via VFAM or PowerShell. Behavioral insights provide deeper organizational work patterns but are separate from AI usage data.
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Microsoft Copilot Analytics: Data export public preview for Copilot metrics in the Copilot dashboard
MC1173208 | October 16 – Microsoft is introducing a public preview of data export in the Copilot Dashboard, allowing users with company-level access to download de-identified weekly Copilot usage metrics from the past six months. Available late November 2025, it supports adoption analysis and licensing optimization for organizations with 50+ Copilot licenses.
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Microsoft Copilot Notebooks will be available to 13-17 year-olds
MC1173204 | October 16 – Microsoft Copilot Notebooks will be available to 13–17 year-olds with Microsoft 365 Copilot plans and Entra ID accounts starting mid-November 2025. The feature will be on by default across supported platforms, with admin policies and Cloud Policy controls applicable for managing access.
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Microsoft Purview compliance portal: Insider Risk Management – Introduction of pay-as-you-go feature usage report
MC1173203 | October 16 – Microsoft Purview Insider Risk Management introduces a pay-as-you-go feature usage report by mid-February 2026, offering detailed billing insights by data source and activity. This default report helps admins optimize costs and policies without requiring setup, enhancing compliance visibility and access control via Entra ID.
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Reminder: Support for the Word Mobile, Excel Mobile, and PowerPoint Mobile UWP applications ended on October 14, 2025
MC1173198 | October 15 – Support for Word Mobile, Excel Mobile, and PowerPoint Mobile UWP apps ended on October 14, 2025. Organizations should remove these apps to avoid security risks and switch to Microsoft 365 Copilot, web versions, or desktop apps. Use Microsoft Intune to identify devices running these apps.
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Microsoft 365 Copilot: Edit in Outlook from Copilot Chat
MC1173196 | October 15 – Microsoft 365 Copilot introduces an “Edit in Outlook” button for drafting emails from Copilot Chat prompts. Available to all licensed users across multiple platforms, it opens Outlook with a pre-filled draft. Rollout starts late October 2025, requires no extra licenses or admin changes, and is enabled by default.
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Microsoft 365 Copilot: Graph APIs for agent and app management
MC1173195 | October 15 – Microsoft 365 is launching two new Graph APIs in November 2025 for admins to manage Copilot agents and apps programmatically. These APIs enable automated reporting and integration without UI changes or extra licenses. Admins should review the Microsoft Graph API documentation to prepare.
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Dynamics 365 Customer Service – Intent-based suggestions has been disabled
MC1173185 | October 15 – Due to reports of unintended token consumption in the Copilot Service workspace app, we have modified the default state of intent-based to be disabled.How does this affect me? All existing Intent-based suggestions customers will need to manually enable the feature.What action do I need to take? To reenable intent-based suggestion functionality: Go to the Copilot Service workspace > Workspaces > Experience profiles Select an…
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(Updated) Action Required: Update active Exchange Web Services Applications
MC1172532 | October 15 – Exchange Web Services (EWS) in Exchange Online will be blocked starting October 1, 2026. Organizations must migrate active EWS applications to Microsoft Graph, Power Platform, or Copilot Declarative Agents. Most EWS apps can already be safely migrated despite some parity gaps. Begin modernization now.
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Dynamics 365 Contact Center – Enhanced supervisor actions (Transfer, assign)
MC1173157 | October 15 – We are announcing enhanced supervisor actions in Dynamics 365 Contact Center. This feature will reach general availability on November 14, 2025. How does this affect me? This feature enables contact center supervisors to manage operations by assigning and transferring cases or chats. Key functionality of this feature includes:Assign Open Case/Chat: Supervisors can assign open cases or chats to available agents. Transfer Active Case/Chat:…
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Power Platform – New tooling is available to help troubleshoot VNET (Virtual Network) configuration
MC1173154 | October 15 – We are announcing new tooling to help troubleshoot VNET (Virtual Network) configuration via a new PowerShell module to troubleshoot issues for virtual networks in Microsoft Power Platform. This feature will reach general availability on October 31, 2025.PowerShell module: Microsoft.PowerPlatform.EnterprisePoliciesHow does this affect me?The module includes…
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Secure Boot certificate deployment guide and tools
MC1173103 | October 15 – Use the newly published guide and tools to start updating your organization’s expiring Secure Boot certificates. As the 2011 certificate authorities (CAs) start expiring in June 2026, 2023 CAs are required. Updated CAs allow Secure Boot to continue preventing malware early in the startup sequence. New resources are available for you to start monitoring, deploying, and troubleshooting Secure Boot CAs. These include the deployment playbook, new registry keys, Windows Event Log, and Windows…
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Dynamics 365 Customer Insights – Data – Filter rows from source data for better processing
MC1173012 | October 15 – We are announcing the ability to filter out unwanted rows from your source data directly in Dynamics 365 Customer Insights – Data. This feature reached general availability on October 3, 2025. How does this affect me? You can improve the quality of your unified customer profiles and insights by filtering out unwanted rows from your source data directly. You don’t need to filter out unwanted data in downstream processes, and you can apply row filters directly to any source…
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Protect your Windows 10 devices after Microsoft support ends
MC1172531 | October 14 – Microsoft ends Windows 10 support on October 14, 2025, stopping security updates and technical support. Microsoft Defender will still offer limited protection. To stay secure, upgrade to Windows 11 or use the Extended Security Update (ESU) program if upgrading isn’t immediately possible. Review compliance needs accordingly.
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Power Apps – Information regarding the end of support for Image to App & Figma to App features
MC1172509 | October 14 – Starting October 21, 2025, we will begin deprecating the Image to App and Figma to App features in Power Apps (Canvas Apps). These features allow users to create apps from images or Figma designs.Express design – Power Apps Create a canvas app from an image – Power AppsOverview of creating app from Figma – Power…
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Copilot in Outlook: Intelligent agenda suggestions for calendar events
MC1171854 | October 14 – Microsoft Outlook now includes Copilot’s Intelligent Draft Agenda, which auto-generates meeting agendas when creating or editing calendar events. This AI-powered feature, enabled by default worldwide since October 9, 2025, requires a Copilot license and works on Web and Desktop without admin policy changes.
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Copilot meeting preparation improvements and expanding to more meeting types
MC1169081 | October 14 – Microsoft Copilot in Outlook will expand to support all meeting types, including 1:1s, providing real-time contextual insights and chat-based preparation. This feature, requiring a Copilot license, will be enabled by default starting mid-October 2025, with no admin changes needed. Users should be informed and trained accordingly.
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Windows 11, version 22H2 (Enterprise & Education editions) has reached end of servicing
MC1172446 | October 14 – Today, October 14, 2025, Windows 11, version 22H2 (Enterprise,Education, andIoT…
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Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions
MC1172377 | October 14 – We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025. How does this affect me? This feature enables intent groups in your environment, allowing you to effectively monitor conversations and track operational metrics using intent attributes. This feature provides immediate insights into customer…
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Dynamics 365 Project Operations – Dynamics 365 expense management mobile app new features
MC1172358 | October 14 – We are announcing new features for the Dynamics 365 expense management mobile app for Dynamics 365 Project Operations. These features will reach general availability on November 14, 2025.How does this affect me?The app now displays icons next to each expense category for faster selection and allows users to rename receipts directly in the app, making attachments easier to manage.What action do I need to take?This message is for awareness, and no action is…
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Microsoft Teams: Agent and bot support for Entra authentication in group chats
MC1171846 | October 13 – Microsoft Teams group chat agents and bots will support Entra authentication starting November 3-6, 2025. Users without the Teams app or Entra consent receive a private prompt to install the app and grant permissions. This feature is enabled by default, requiring no admin action.
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Microsoft Defender for Office 365: Enhancing the quarantine experience for administrators
MC1171845 | October 13 – Microsoft Defender for Office 365 is enhancing quarantine for admins by listing messages by individual recipients, improving backend durability, and maintaining existing cmdlets with adjusted functionality. Rollout starts November 2025. No changes affect end users. Admins should update practices and documentation accordingly.
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Microsoft 365 Copilot app: AI video generation now available in Create
MC1171840 | October 13 – Microsoft 365 Copilot now offers AI video generation in the Create experience for all Copilot Chat users without a license, using natural language and Word, PowerPoint, or PDF files. It rolls out globally from November 2025, requires no admin action, and supports editable stock videos.
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Microsoft Copilot Studio – Analyze action usage for agents
MC1171800 | October 13 – We are announcing the ability to analyze action usage for agents in Microsoft Copilot Studio. This feature allows you to understand usage patterns, identify areas for improvement, and optimize performance for agents. This feature will reach general availability on November 10, 2025. How does this affect me? With this feature, you gain enhanced visibility into how actions are being utilized within an agent and can leverage analytics to drive actionable insights. The metrics…
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Hotpatch efficiency unlocked: Smaller update size
MC1171745 | October 13 – Hotpatch updates, which are smaller than standard Windows updates, bring faster security and improved productivity to your organization. Their smaller size translates to optimized network performance, sustainability benefits, faster installation, and quicker compliance.When will this happen:Hotpatching is generally available.How this will affect your…
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Dynamics 365 Contact Center – Agent Insights Empowering AI Supervisors on their Autonomous Transformation
MC1171742 | October 13 – We are announcing the ability to view the performance of AI agents from the Agent Insights dashboard in Dynamics 365 Contact Center and Customer Service. The Agent Insights dashboard equips Supervisors with real-time visibility into key performance indicators and operational trends regarding their AI agents, enabling confident, data-driven decision-making throughout their autonomous transformation journey. This feature will reach general availability on November 14, 2025.How does…
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Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view
MC1169041 | October 13 – Update: Release of this feature has been postponed; we will announce a new date in the future.We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center.How does this affect me?This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to…
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