Top 10 questions featured image

We are thrilled to see the positive response for the launch of Office 2016 last week. We’ve received a ton of great feedback and wanted to address some of your top questions:

  1. How do I get Office 2016 for Windows if I’m an Office 365 customer?

As an existing Office 365 subscriber, Office 2016 is immediately available to you, and based upon your plan, you can choose to manually update or wait for the scheduled automatic update. Below are links to instructions to manually update to Office 2016:

  • Office 365 ProPlus (including E3/E4) customers are typically managed by an IT department and they determine when to deploy Office 2016. Please contact your IT department for your company’s specific timeline. Manual updates are available for download by Office 365 administrators. Please see Prepare to update Office 365 ProPlus to the Office 2016 version for more information.
  1. How do I get Office 2016 for Mac?

Office 365 Home, Personal and University customers can browse to your MyAccount page on their Mac, sign in and follow the installation instructions.

If you have Office 365 through your organization, go to

New customers can get Office 2016 for Mac with an Office 365 subscription or as a one-time purchase option at or through your software retailer.

  1. Can I get Office 2016 without an Office 365 subscription?

Yes, one-time purchase options are available for both the Windows and Mac versions of Office 2016 from your software retailer and the Microsoft Store.

  1. When will Volume Licensing customers be able to get Office 2016?

Volume Licensing customers will be able to download Office 2016 from the Volume Licensing Service Center beginning today, and Home Use Program (HUP) customers can install Office 2016 beginning on October 7, 2015. MSDN Subscriptions customers can download Office 2016 now.

  1. I just bought Office 2013 or Office for Mac 2011. How do I upgrade to Office 2016?

If you recently activated a qualifying Office 2013 or Office for Mac 2011 product, we are pleased to announce that you are eligible for one of two special upgrade offers:

1.  A free 1-year subscription of Office 365 Personal (which includes the Office 2016 applications for both PC and Mac).
2.  A $40 USD discounted upgrade price for the equivalent Office 2016 edition.

For more information, please see the Special offer for customers wanting to upgrade from Office 2013 or Office for Mac 2011 to Office 2016 support article.

  1. Are there system requirements I should be aware of when installing Office 2016?

Yes, Outlook 2016 requires Exchange Server 2010 or later.

Additionally, Office 2013 standalone applications, including Project and Visio, cannot run on the same device as Office 2016. We do have a workaround with a generous offer. Please refer to the Special offer for customers with Office 2016 and Office 2013 standalone applications support article.

  1. Can I install a subset of the Office 2016 applications?

No, the ability to selectively install individual applications is not available with Office 2016. The vast majority of customers prefer the full installation of all of the Office apps so they are assured that they have the ability to open, view and edit any document they may need. We will continue to evaluate feedback on this topic.

  1. What features are only available with Office 365?

Some of the features in Outlook 2016 such as Clutter and Office 365 Groups require Office 365 email and calendaring support. GigJam, Planner and Delve are only available to business customers through the Office 365 portal. Some qualifying Office 365 subscriptions also include support for unlimited online meetings, 1TB of cloud storage per user, and team websites. We will also be providing additional updates and new features to Office 365 customers on a monthly basis going forward that will not be available to those who buy Office 2016 as a one-time purchase option.

  1. I have a technical problem. How do I get help?

The best place to start is, where you’ll find information about known issues, top solutions, and how to contact support.

  1. How can I request a new feature?

You can submit your feature request on the new suggestion box service for each application:,,,, and

Thank you again for the incredible response to Office 2016. The team is already hard at work on the first update for Office 365 customers, and we’ll share more information on this blog soon. Please keep sending us your questions, feedback and suggestions—it’s very helpful as we prioritize what you want, so that we can create the best Office experience for you.​


Published: 10/2/2015 23:56